Operations Analyst

About The Role
In Operations, you will be responsible for helping to deliver core products to active clients. You will regularly interact with clients to address their needs and collaborate cross-functionally within the company to identify areas of improvement and drive issues to resolution. The overarching objective of the Operations team at our client is to identify the root causes of the challenges we are facing and create solutions that drive efficiency and enable the company to rapidly scale.

What You’ll Do

  • Support customers by managing insurance benefits through a variety of channels
  • Ensure insurance changes are made timely and accurately
  • Analyze internal and external data streams to help inform decisions
  • Prepare enrollment resources for use by partners
  • Build on existing workflows and processes to increase efficiency
  • Work closely with the rest of the Operations team to complete transactions and ensure clients’ expectations are exceeded

What We Are Looking For

  • 0-3 years of work experience 
  • Excellent verbal and written communication skills with a talent for articulating complex situations in a digestible format 
  • Meticulous attention to detail and commitment to quality
  • Ability to master existing processes and identify areas of improvement to complete a high volume of work
  • Creative problem solving and an ability to work through ambiguity
  • Enthusiastic to learn and grow within the organization